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GDPR Policy


At Teli-Optima, we are committed to protecting the privacy and data security of our clients, employees, and all individuals whose personal data we process. This GDPR (General Data Protection Regulation) Policy outlines the measures we take to ensure compliance with the GDPR and our commitment to safeguarding personal data.


What is GDPR?

GDPR stands for General Data Protection Regulation. It is a comprehensive data protection and privacy law that came into effect on May 25, 2018, in the European Union (EU) and the European Economic Area (EEA). The regulation was designed to strengthen and harmonize data protection laws across the EU and give individuals more control over their personal data.


 Key Principles of GDPR:

Lawfulness, Fairness, and Transparency: Personal data must be processed lawfully, fairly, and transparently. Organizations must inform individuals about the purpose and processing of their data.

Purpose Limitation: Data should be collected for specified, explicit, and legitimate purposes. Organizations should not process data in ways incompatible with these purposes.

Data Minimization: Organizations should collect and process only the personal data necessary for the purpose it was collected for, and data should not be excessive.

Accuracy: Personal data must be accurate and, where necessary, kept up to date. Organizations must take reasonable steps to ensure the accuracy of the data they process.

Storage Limitation: Personal data should be retained only for as long as necessary to fulfill the purposes for which it was collected, and organizations must establish appropriate retention periods.

Integrity and Confidentiality: Organizations must ensure the security and confidentiality of personal data by implementing appropriate technical and organizational measures.

Accountability: Organizations are responsible for compliance with GDPR. They must demonstrate their compliance and take responsibility for the data they process.


Ensuring GDPR Compliance: How Teli-Optima Prioritizes Data Protection


At Teli-Optima We understand the critical importance of data protection and privacy in today's digital world. As a leading BPO service provider, we uphold a strong commitment to ensuring GDPR compliance and safeguarding the personal data entrusted to us by our clients. Key points that exemplify our dedication to data protection include:


1. Dedicated Data Protection Officer (DPO):  We have appointed a skilled and independent DPO who oversees our GDPR compliance, provides guidance to employees, and ensures that data protection is at the core of our operations.


2. Transparent Communication:  We maintain transparent and clear communication with data subjects through comprehensive privacy notices, informing them about the purpose and scope of data processing.


3. Data Minimization:  We adhere to the principle of data minimization, collecting and processing only the necessary personal data required to fulfill specific purposes.


4. Data Accuracy and Updates:  We take proactive steps to ensure the accuracy of the data we process, enabling data subjects to rectify any inaccuracies promptly.


5. Robust Security Measures:  Our stringent technical and organizational security measures protect personal data from unauthorized access, loss, or alteration.


6. Data Retention Policy:  Personal data is retained for the minimum time required to serve its purpose, in accordance with our data retention policy and legal requirements.


7. Data Subject Rights:  We respect the rights of data subjects, enabling them to exercise their rights, including access, erasure, and rectification, with ease and efficiency.


8. Third-Party Compliance:  We carefully vet and monitor third-party processors, ensuring they meet GDPR requirements and adhere to stringent data protection standards.


9. Regular Audits and Assessments:  We conduct regular internal audits and risk assessments to evaluate our data processing practices and address any areas that require improvement.


10. Incident Response and Breach Management:  Our robust incident response plan ensures that any potential data breaches are promptly detected, assessed, and reported in compliance with GDPR requirements.


11. Employee Training and Awareness:  All our employees undergo regular training on data protection best practices, emphasizing their individual responsibility in safeguarding personal data.


12. Privacy by Design: We integrate privacy by design principles into our processes and systems to ensure data protection is considered from the outset of any project.


13. Continuous Improvement: We foster a culture of continuous improvement, regularly updating our data protection practices to align with emerging best practices and evolving regulations.


At Teli-Optima Data protection is not just a legal requirement; it is a core value that underpins our relationship with our clients and data subjects. By prioritizing GDPR compliance and data protection, we build trust, foster long-term partnerships, and demonstrate our unwavering commitment to safeguarding the privacy and security of personal data.

GDPR Resources

· Official GDPR Website: The official European Union website on GDPR provides comprehensive information, guidelines, and resources about the regulation

· Information Commissioner's Office (ICO): ICO is the UK's independent authority for data protection. Their website offers detailed guidance on GDPR compliance and individual rights:

· European Data Protection Board (EDPB): EDPB provides guidance and opinions on various data protection matters. Their website can be a valuable resource:

· General Data Protection Regulation (GDPR) : :



 For any queries or assistance, please feel free to contact us at:

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